Troubleshooting Connectivity Issues with Pentair Screen Logic Connect

If you're experiencing connectivity issues with your Pentair Screen Logic Connect system, you're not alone. I recently encountered a similar problem where my remote connection would not establish, and I'm sharing my troubleshooting process to help others who may be facing the same issue.

The first thing I checked was whether my Internet Service Provider (ISP) had changed my public IP address since our initial setup. Although this could potentially cause issues, resetting the protocol adapter did not resolve the problem.

Given that I was able to connect initially and didn't suspect a firewall or router configuration issue, I focused on other possible causes. As we use ScreenLogic Connect to remotely monitor and control our pool's temperature, chemistry, and other settings, I knew that the protocol adapter relies on its public IP address to establish connections.

After trying unplugging and replugging the power to the protocol adapter, which didn't work, I delved deeper into the system's communication protocol. Pentair systems use an RS-485 interface for serial communication between connected devices, operating at 9600 baud (8/N/1). Prior to hanging on 'Requesting gateway connection,' I could see other messages flashing quickly, but it was too fast to read them.

When I tried connecting again, the system would hang on 'Requesting gateway connection' for a minute or so before displaying an error message. I then received 'ERROR: Cannot connect.' Frustrated, I thought of another way to troubleshoot the issue – by logging into ScreenLogic Connect itself.

My wife recently commented that she'd like to swim today and wondered what the water temperature was. When we initially installed our ScreenLogic setup, I used my phone to connect remotely (by turning off my WiFi and connecting over the cellular network). Since then, I've been connecting locally while on my home's WiFi, and everything has worked fine.

If you're experiencing similar issues with your Pentair Screen Logic Connect system, try checking for any changes in your public IP address or resetting the protocol adapter. If these steps don't resolve the problem, feel free to share your experiences and suggestions in the comments below.

Pentair screen logic connect